Welcome to this October edition of the new style LMForums newsletter. Our aim is to bring you a selection of quality news and educational content each month, which reflects some of the key topics we see and hear through the multitude of events we produce and host within the Market. If you’d like to contribute to a future edition of the LMForums newsletter then do get in touch. We welcome content from all perspectives; inclusion is at the heart of everything we do at LMForums.
If you managed to enjoy some time off during the period my normally associate with “holiday” season, then I hope you had a good break. It certainly has been a year that we won’t forget, but interestingly enough, through all of our work in the Market, we’ve seen some really encouraging signs.
By Roger Oldham - Founder of LMForums
Our world is becoming progressively more digital, and today’s consumers are increasingly comfortable using new technologies. In fact, they expect these digital experiences in every interaction in their lives, including their interactions with insurers. This means that the future of insurance needs to become much more digital.
By David Kuhn - Insurance Solutions Director at Mendix
With Brexit on the horizon, the far-reaching implications on a wide variety of businesses are inevitable. Insurers, in particular, must be prepared to face the combined aftermath of both Brexit and Covid-19 with next generation solutions to seamlessly navigate this complex new era.
By Tim Crossley - Sapiens Business Development Director & Amanda Rees, Customer Propositions Manager
The customer experience challenges in the insurance market have been increasing rapidly, driven by competition in the sector and an increasingly sophisticated customer.
By Mariia Dobrovolska - Head of Insurance Digitalisation Services, Intellectsoft
Let’s Get Physical, Unless You Have A Virus! Physical Damage Requirement Frustrating COVID Claimants
The recent High Court judgment in the matter of the FCA v. Arch, et al,  EWHC 2448 (Comm) has received considerable attention in the property insurance world hungry for guidance on the extent to which COVID-19 business interruption (”BI”) claims may gain traction in the courts and thus the potential ultimate size of losses to the market.
By John O’Bryan - Partner at Freeborn & Peters LLP.
Business culture challenges - delivery and execution
As one might expect, business change and transformation in legacy and heritage industries, like the London Insurance Market, can be challenging.
By Matt Marsh - Business Change Consultant, Author, Professor