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Welcome to the Customer Experience Leaders Practice Group

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Background - The LMForums Customer Experience Leaders Practice Group

Our Customer Experience Leaders Practice Group consists of 20 senior practitioners from across the insurance sector; insurers, brokers, Lloyd’s of London and insurance trade association representatives.

The 20 Members of the Practice Group meet four times a year either virtually or over breakfast where key topical themes are discussed and guests speakers share valuable insights. The purpose of the Group is to provide a platform for knowledge exchange, information sharing, collaboration and networking.

The discussions at each Practice Group session are held under Chatham House Rules to ensure members feel free to share their views without concern of reporting or judgement.

Each year, LMForums arranges and hosts in excess of 35 Executive Practice Group breakfasts covering many job functions within the insurance market.

Apply today:

+44 (0)20 3551 9188 or info@lmforums.com

If you’re not a Member, don’t forget to register at: Join now

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Frequently Asked Questions

1. How many places will there be on the Practice Group?

The Group consists of 20 professionals who work for carriers, brokers, MGAs, coverholders, Lloyd’s and trade associations.

Anyone working directly as an employee for an insurer, reinsurer, brokers, Lloyd’s, MGA, LMA, IUA and other trade associations. Ideally, you should be in a position of functional responsibility.

To bring like minded professionals together, on a cross market basis, to discuss the latest thinking, ideas and narrative in the area of customer experience. We started forming specialist Practice Groups almost three years ago, focusing on Change, Technology, Legal and Compliance, Cyber, DA and a number of other areas. The Groups help insurance professionals learn, network and sometimes collaborate. We often bring in external agencies, such as Government Departments, the Police or subject matter experts from outside of the insurance sector, to share their experience and insight.

Four times during a 12 month period, either virtually at varying times or in person at breakfast time - 8.30am-10.30am.

You will ordinarily be part of the Practice Group for the whole 12 months, but you can appoint a couple of deputies who could take your seat, should you be absent on one of the four scheduled dates.

No, all LMForums events are free of charge to all bona fide insurance professionals. Membership of LMForums is also free of charge and gives you access to a range of benefits, including events, a monthly Newsletter, a quarterly magazine - Market People Magazine and other benefits, such as our Retail Partners Network (coming soon).

Practice Groups are held in at variety of City venues and members are always advised prior to each meeting of the specific location. LMForums always uses venues of high quality and within a few minutes walk of the Lloyd’s Building. However, at the moment due to the pandemic all Practice Groups are held virtually.

Lots of interesting conversation and key learning points, the opportunity to meet your peers, as well as a great breakfast too at a high quality venue. If you consider that it assists your learning of this specialist subject then it may well qualify for CPD points with for your respect professional body.

Send us an email to info@lmforums.com with your full name, job title and company name. We only have 20 spaces for membership of this Practice Group, so it will be on a first come first served basis. Please remember, only those working for an insurance firm may apply for membership of the Group.

You can leave at any time, just drop us an email - there is no commitment, but the longer you are part of the Group, the more you’ll get out of it.

About us

London Market Forums is a place of learning, debate and networking. It offers an exceptional opportunity for suppliers to meet technology and change professionals from the London Insurance Market.

Contact

London Market Forums
Level 30, The Leadenhall Building,
122 Leadenhall Street,
London
EC3V 4AB
U.K.
Phone: +44 (0)203 551 9188
Email: info@lmforums.com
Company No: 9251221
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