Agenda
Tuesday 9th February 2021, 11.30am - 1.00pm
- Welcome & Introductions
-
Speaker
- Roger Oldham, LMForums
- TX - The next consideration in the evolution of CX
-
Speaker
- Richard Farrell - Chief Innovation Officer, Netcall
- The value and importance of data in CX
-
Speakers
- Paul Wishman - Vice President, Insurance at CGI
- Daren Rudd - CTO Insurance | Director – Consulting Expert at CGI
- Polling
- Breakout Rooms
- Feedback
- Roundtable - CX challenges and opportunities 2021
11:30am - 11:35am
11:35am - 11:50am
11:50am - 12:05pm
12:05am - 12:15pm
12:15pm - 12:40pm
12:40pm - 12:45pm
12:45pm - 1:00pm