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Customer Experience Leaders Practice Group

Agenda

Tuesday 9th February 2021, 11.30am - 1.00pm

11:30am - 11:35am
Welcome & Introductions

Speaker

  • Roger Oldham, LMForums

11:35am - 11:50am
TX - The next consideration in the evolution of CX

Speaker

  • Richard Farrell - Chief Innovation Officer, Netcall

11:50am - 12:05pm
The value and importance of data in CX

Speakers

  • Paul Wishman - Vice President, Insurance at CGI
  • Daren Rudd - CTO Insurance | Director – Consulting Expert at CGI

12:05am - 12:15pm
Polling
12:15pm - 12:40pm
Breakout Rooms
12:40pm - 12:45pm
Feedback
12:45pm - 1:00pm
Roundtable - CX challenges and opportunities 2021

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