Outcomes

Delegated Authority Leaders Practice Group – Event Highlights

3rd September 2025 – The Ivy City Garden

This morning, London Market Forums (LMF) brought together senior professionals for the Delegated Authority Leaders Practice Group, hosted at the Ivy City Garden, Dashwood House, in the heart of the City. The session was moderated by Roger Oldham, Founder & CEO of LMF, who welcomed both familiar faces and new members to the community-driven roundtable.

The event focused on collaboration, education, and market development, with contributions from experts at Risk Ledger and VIPR Solutions, alongside a wide range of market participants including underwriters, brokers, and MGAs.

Expert Contributions

The discussion featured insights from:

• Roger Oldham, Founder & CEO, LMF
• Ben Francis, Insurance Lead, Risk Ledger
• Alex Lyma-Young, Director of Sales, Risk Ledger
• Paul Templar, Founder & CEO, VIPR Solutions
• Tony Russell, Chief Revenue Officer, VIPR Solutions

Together, they examined the opportunities and challenges shaping delegated authority, including:

• Data quality & operational efficiency – A recurring theme was the industry’s ongoing struggle with fragmented, duplicated processes and inconsistent data. Speakers stressed the need for cleaner, real-time data flows from Coverholders to carriers, reducing cost and friction.
• Technology & transformation – From structured data to AI-enabled tools, technology is driving change in DA. However, speakers agreed that success depends as much on cultural and mindset shifts as on systems themselves.
• Compliance & regulatory pressures – With increasing regulatory requirements (from consumer duty to operational resilience), many DA professionals noted the significant time and resources devoted to compliance. Risk Ledger highlighted how streamlined third-party risk management could return valuable time to underwriting teams.
• Growth of the DA market – Delegated authority is one of the fastest-growing areas in insurance, with the global market worth over $260bn and growing at around 20% annually. This scale underscores the importance of efficiency, transparency, and collaboration.
• Talent & future skills – Talent retention and development were highlighted as pressing issues, with concern over the lack of new DA experts entering the market. Attendees discussed the need for structured training, knowledge transfer, and stronger engagement with the next generation of professionals.

Open, Collaborative Dialogue

True to the LMF ethos, the session encouraged open discussion. Delegates shared their own challenges around compliance duplication, managing audits, and data inconsistency, while also reflecting on success stories where streamlined processes have delivered measurable impact.

The Practice Group reinforced the importance of collective market effort – bringing together managing agents, brokers, MGAs, and solution providers – to tackle shared challenges and deliver sustainable growth in delegated authority.

Some members of the Practice Group highlighted the challenge of managing a DA function, with the conflicting need to grow business, as well as innovate and modernise. When it comes to change management, there was consensus that it was important to focus on the problem/root cause of the issue/inefficiency and not just try and do change because one feels it’s necessary. Overall, there was a feeling that the DA outlook is very positive, with the adoption of new technologies and practices, although there are still issues with the Market not collaborating enough to ensure new practices are widely established. When it comes to change, the summation from the Group was that it’s a continuous improvement process.

Looking Ahead

As Roger Oldham concluded, the strength of the Delegated Authority Leaders Practice Group lies in its community: “This is your group – shaping the agenda together ensures it delivers real value, not just for those in the room, but for the wider market.”

LMF looks forward to building on the momentum of today’s session with further gatherings across 2025, continuing the drive for efficiency, collaboration, and innovation in delegated authority. We thank our valued Corporate Members, VIPR Solutions and Risk Ledger for supporting this Practice Group gathering.

Action Points

When the Group meet next, there will be a more indepth discussion about the role of Ai and how to improve data integrity, which underpins it. In addition, Roger suggested we form a separate Sub-Group to explore how we can attract and develop more talent in the DA space. Various members of the Group offered to contribute to this sub-group discussion.

Final Comments

Another great meeting of London Market professionals from across the EC3 arena, where there was the opportunity to learn, network and collaborate on the important topic of DA and the value it creates in the London Market. We thank everybody who contributed from over 20 Market firms.

If you’re not already part of this interactive Market group, reach out today and put yourself at the heart of the LMF Market discussion.